Our team is committed to providing every guest with the peace of mind to relax and enjoy their time with us. You will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards and the sensitivity of the current circumstance which we are in.
Please continue reading about the enhanced processes and procedures we are upholding to create a happy and healthy environment for all to enjoy. Your peace of mind is important to us. If you have additional questions or concerns, please reach out to [email protected]
For more information on COVID-19 and the latest national guidelines, please refer to the Centers for Disease Control and Prevention (CDC), the U.S. State Department’s page regarding COVID-19, or your local health authority.
What You Can Expect
Our team is committed to providing every guest with the peace of mind to relax and enjoy their time with us. You will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards and the sensitivity of the current circumstance which we are in.
Mask Policy
The Napa Valley Wine Train respects all people’s and their preferences. We believe in the protection a mask provides against COVID-19 and encourage anyone who desires to wear theirs, or one we are happy to provide, in a safe and respectful environment without judgement from our team or other guests.
Social and Physical Distancing
Social and physical distancing, one of the most effective tools used to control and reduce the spread of illness, is being taken very seriously at The Napa Valley Wine Train.
- Seating has been outfitted with decorative plexiglass for your protection and privacy.
- All Train experiences will comply with, or exceed, local or state mandated occupancy limits.
Hand Sanitizer
Hand sanitizer dispensers, touchless whenever possible, will be placed at all guest and associate entrances and contact areas such as driveways, reception areas, Train cars and Train station.
Associate and Guest Health Concerns
Our associates have been given clear instructions on how to respond swiftly and report all presumed cases of illness on property to local health officials.
- Associates are instructed to stay home if they do not feel well and are trained on how to handle encountering guests or associates exhibiting any of the symptoms of COVID-19.
- If we are alerted to a presumptive case of COVID-19 at the property, we will work with the Public Health Officials to follow the appropriate actions recommended.
