Our team is committed to providing every guest with the peace of mind to relax and enjoy their time with us. You will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards and the sensitivity of the current circumstance which we are in. Upon arrival you receive a pre-check screening to include a temperature reading and Covid questionnaire.
Please continue reading about the enhanced processes and procedures we are upholding to create a happy and healthy environment for all to enjoy. Your peace of mind is important to us. If you have additional questions or concerns, please reach out to Steven Lampkin at [email protected].
For more information on COVID-19 and the latest national guidelines, please refer to the Centers for Disease Control and Prevention (CDC), the U.S. State Department’s page regarding COVID-19, or your local health authority.
What You Can Expect
Our team is committed to providing every guest with the peace of mind to relax and enjoy their time with us. You will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards and the sensitivity of the current circumstance which we are in.
For Wine Train guests and visitors, masks are not required for fully vaccinated individuals. Masks only are required indoors for unvaccinated guests and visitors. Participation is enforced by the honor system and all guests not wearing a mask, self-attest to being compliant with Covid-19 vaccinations completed a minimum of two weeks prior to visit.
Social and Physical Distancing
Social and physical distancing, one of the most effective tools used to control and reduce the spread of Coronavirus, is being taken very seriously at The Napa Valley Wine Train.
- Seating has been outfitted with decorative plexiglass for your protection and privacy.
- All Train experiences will comply with, or exceed, local or state mandated occupancy limits.
Hand sanitizer dispensers, touchless whenever possible, will be placed at all guest and associate entrances and contact areas such as driveways, reception areas, Train cars and Train station.
Associate and Guest Health Concerns
Our associates have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to local health officials.
- Associates are instructed to stay home if they do not feel well and are trained on how to handle encountering guests or associates exhibiting any of the symptoms of COVID-19.
- If we are alerted to a presumptive case of COVID-19 at the property, we will work with the Public Health Officials to follow the appropriate actions recommended.