I. We Encourage the Responsible Consumption of Alcohol
The Napa Valley Wine Train promotes the responsible consumption of alcohol. No one under 21 will be allowed to consume alcohol. Our servers are trained to assist the customer and may refuse to continue to serve alcohol at their discretion. The Napa Valley Wine Train always reserves the right to withhold service to anyone at anytime.
II. We Reserve the Right to Relocate Guests Making Disturbances
For the comfort and safety of all our guests, we reserve the right to relocate or remove anyone that, in our sole opinion, is creating a disturbance within any of the Napa Valley Wine Train’s offerings.
III. We Reserve the Right to Change Schedules and Prices
The Napa Valley Wine Train reserves the right to change train schedules for any reason at any time. In the event that a schedule change affects our customers, we will make an attempt to notify the customer of the schedule change. The Napa Valley Wine Train also reserves the right to change our prices at any time.
IV. Concerning Cancellations and Late Check-ins
All reservations must be pre-paid with credit card or gift certificates. We require a credit card to secure a reservation, regardless of whether the reservation is made online or over the phone. The Napa Valley Wine Train will charge the card provided as soon as we receive the reservation and have confirmed that space is available. It may take up to 24 hours for this charge to reach your account.
Tickets purchased directly through the Napa Valley Wine Train are included in our 24-hour risk-free cancellation policy. This means you have up to 24 hours after booking to cancel your ticket for any reason and receive a full refund with no change or cancellation fees.
Adding Trip Cancelation Flexibility to your tickets allows your purchase to be refunded up until 48 hours for parties of 1 to 9 guests and 1 week for reservations of 10 + guests before start time. Regardless of whether you choose the Flexibility option or not, your tickets can be refunded for up to 24 hours from the time of purchase as stated in our terms. Any refunds requested past the terms time frame window will not be refunded unless you have selected the Trip Flexibility add-on.
The Trip Flexibility portion of your tickets is not refunded should you cancel for a refund but will be applied to a modified booking with alternate dates that suit your schedule
VI. Regarding Children’s Rates
Please call a reservations agent if your party includes children age 12 or under in order to secure the children’s rate. Some cars and events DO NOT have a children’s rate.
0 to 12 month old children are not charged for a seat with Gourmet lunch, but they do have to stay on someone’s lap. No car seats, or strollers are allowed on the train. Some booster seats are available for children 1 years old and up. There are no changing tables on the train, and bathrooms are very small. There is a changing table in the station, but train rides are typically three hours or more.
VII. Regarding Shipping of Gift Certificates
We understand the importance of receiving a Gift Certificate on time before the holidays. Please be aware that after December 20th the United States Postal Service cannot guarantee delivery of First-Class Mail, our standard method of shipping Gift Certificates, before December 25th. Starting December 20th, the Napa Valley Wine Train will begin issuing printable Gift Certificate replicas, which can be downloaded and printed so that the buyer can offer a physical object in place of a purchased Gift Certificate in the event that the Gift Certificate has not yet arrived. Be aware that this printed replica is not an actual Gift Certificate and that your Gift Certificate will arrive by mail shortly.
If you require expidited shipping of the actual Gift Certificate, or have any other special requests regarding the presentation or delivery of your Gift Certificate, please call our reservations department at +1.888.721.8916.